How do I request a return or exchange?

Within 7 days of receiving your order, please contact us via LINE (@macaca) or email (service@macaca.com.tw) to request a return or exchange. Each order includes one free return or exchange , with door-to-door pickup arranged—no extra shipping fees required! Note: Return and exchange services are available within Taiwan only. If your order was paid in credit card installments and a partial refund is required, we will ask you to re-pay the amount for the items you wish to keep. Once the returned items are received and confirmed, we will issue a full refund for the original order. For one-time credit card payments, a partial refund can be processed directly. For orders paid via cash on delivery or bank transfer, please provide your bank account information. The refund will be transferred after confirmation. When returning an item, please also return the product itself along with any free gifts. If, after the return or exchange, the remaining amount falls below the original threshold for receiving a gift, the gift must also be returned. (You may keep the gift based on the final amount spent.) Refunds will be processed within 7 business days after the returned items have been inspected and confirmed.

How do I use my birthday reward?

Birthday reward credits will be automatically added to your member account on the 1st day of your birthday month. (Make sure your birthday is entered in your member profile!) Valid for 60 days, and can be used to deduct 10% off each order. ➤ Learn more

How to recycle old clothes?

You can bring your used MACACA clothing to any of our stores (no quantity limit), or send at least 2 pieces via 7-11 delivery service. The $60 shipping cost you pay—along with your recycling reward—will be converted into shopping credits and added to your member account. We now also accept select activewear brands for recycling (such as Nike, ADIDAS, Lululemon, etc.). Items must include a clearly labeled and legible care tag showing the material composition. Items without proper tags cannot be accepted. ➤ Learn more

Leave a Review & Earn Shopping Credit

How to leave a review: Go to our website ⭢ Tap the profile icon at the top to access your member account. From your member page ⭢ Click on “Orders” to leave a review for each purchase. Review Reward: Earn NT$50 shopping credit per reviewed item. (Excludes free gifts) Credits will be added to your account within 4 business days after submitting your review. They can be used to deduct 10% off your next order. ➤ Learn more

Shipping Methods – Taiwan

Taiwan region shipping options: 1. Home Delivery (via Yamato / Black Cat Courier) 2. Convenience Store Pickup – Pay Online, Pick Up In-Store (7-11 / FamilyMart) 3. Free shipping for orders over NT$1,000 (single transaction within Taiwan). ➤ Learn more

International Shipping & Fees

We currently ship to: Japan, China, Hong Kong, Macau, Singapore, Malaysia, New Zealand, Australia, the European Union, and the United States. Free shipping on orders over NT$3,000. For orders under the threshold, a NT$300 shipping fee will apply. Shipping carriers: SF Express / EMS / OCS For other regions, please contact us at service@macaca.com.tw. ➤ Learn more

Garment Care Instructions

For Nylon / Polyester / Cotton / Rayon 1. Place garments in a laundry bag and machine wash on low temperature. 2. Wash light and dark colors separately; wash white items on their own. 3. Zip up zippers and fasten buttons before washing to reduce twisting and fabric stress. 4. Avoid tumble drying to prevent shrinkage, fading, or deformation. 5. After workouts, hang damp clothing in a well-ventilated area—do not leave it sealed in a bag. 6. Steam ironing is recommended; avoid high-temperature ironing. For Wool 1. Use a non-enzymatic detergent and wash on a gentle/wool cycle. 2. To remove pilling, use a fabric shaver or lint remover.

Click on the store name to view it on Google Maps. ⌂ 可可一號店台北大安 Flagship Store Daan 12:00–21:00 ⌂ 可可二號店台中西區 Taichung Store 11:00–20:00 ⌂ 可可三號店新竹竹北 Zhubei Store 11:00–20:00 ⌂ 可可四號店台北仁愛 Renai Store 11:00–20:00 ➤ Learn more

FAQS

Q: Store

Click on the store name to view it on Google Maps. ⌂ 可可一號店 台北大安 Flagship Store Daan 12:00–21:00 ⌂ 可可二號店 台中西區 Taichung Store 11:00–20:00 ⌂ 可可三號店 新竹竹北 Zhubei Store 11:00–20:00 ⌂ 可可四號店 台北仁愛 Renai Store 11:00–20:00 ➤ Learn more

紅潤，帶來新年絕佳好運

關於可可粉的 FAQ

MACACA的過去、現在與未來

紅潤，帶來新年絕佳好運

關於可可粉的 FAQ

MACACA的過去、現在與未來

紅潤，帶來新年絕佳好運

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FAQs

How do I request a return or exchange?

How do I use my birthday reward?

How to recycle old clothes?

Leave a Review & Earn Shopping Credit

Shipping Methods – Taiwan

International Shipping & Fees

Garment Care Instructions

Store